1.5 inbox email list not displaying new messages until manual refresh

[kurkle]

When new mail arrives, the title and inbox folder properly update the unread count, but email list is not refreshed to include the new messages.

I upgraded from 1.4.11 and looked through the changelog, but did not notice anything other about new mail that the notification sound changes.

Is this by design / new option / maybe an issue with some plugin I'm using? I don't see any errors in console.

The refresh task/action returns: exec: "this.set_unread_count(\"INBOX\",1,true,\"\");\n", which suggests it could be by design?

[alecpl]

First thing to do is to try with all plugins disabled.

[kurkle]

Seems like same issues as #8165, refresh button does nothing too. But changing folder loads the new messages. I'll test if and what plugin it is.

[kurkle]

Disabling plugins has no effect.

[kurkle]

Tested with classic skin and english language, still not working.

And to assure you I managed to really disable the plugins:

[Github-Citizen]

I just tested this and it works for me. New mail shows the number on the inbox folder, and the email details show up in the email list.

USING:
Roundcube 1.5.0
filesystem_attachments 1.0
identity_select 1.1
jqueryui 1.12.0
managesieve 9.4
password 5.3
zipdownload 3.4

Centos 8
PHP 7.4.6
Apache 2.4.37
Dovecot 2.3.16
Firefox 93.0

[alecpl]

Works for me too. We'll need your configuration. What IMAP server software (with version)? Do you have refresh enabled in Preferences > User interface Main options? Last resort, enable imap_debug and provide the log (from when you log in to the moment of a refresh that is expected to catch new mail).

[kurkle]

old dovecot + qmail.

traced it up to

roundcubemail/program/actions/mail/check_recent.php

Line 87 in a94c2a3

$status = $rcmail->storage->folder_status($mbox_name, $diff);

where the returned status is zero, even though there are new messages.

but I guess its time to update the software :)

[kurkle]

Compared the refresh action result against 1.4.11 and found out that 1.4.11 always returns the emails for the current page, even when there are no new messages.

Is there a bug fix / optimization related to that?

here's a snip from the debug log that could be relevant (the unseen id, if I'm not mistaken, is quite a lot smaller that max id):

Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * 13139 EXISTS
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * 1 RECENT
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * OK [UNSEEN 13139] First unseen.
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * OK [UIDVALIDITY 1230095679] UIDs valid
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * OK [UIDNEXT 102380] Predicted next UID
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * OK [HIGHESTMODSEQ 183964] Highest
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: A0003 OK [READ-WRITE] Select completed (0.000 + 0.000 secs).
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] C: A0004 UID SEARCH RETURN (COUNT MAX) ALL UNDELETED
Oct 19 20:10:23 mail roundcube: <7rlm5fbl> [3ACA] S: * ESEARCH (TAG "A0004") UID MAX 102379 COUNT 13139

[alecpl]

I was able to reproduce the issue with disabled imap_cache/messages_cache and enabled "Do not show deleted messages" option.

[kurkle]

I can confirm disabling the "Do not show deleted messages" option resolves the issue.

And for others reading this, upgrading php (to 7.2) or dovecot (to 2.3.16) had no effect.

[alecpl]

Fixed.