customer_support_api

Description

This project implements a Customer Support API, designed to handle customer inquiries, manage support tickets, and facilitate communication between customers and support agents.

Features (Plan)

• Create, read, update, and delete support tickets
• User authentication and authorization
• Ticket prioritization and assignment
• Real-time updates and notifications
• Reporting and analytics

Installation

1. Clone the repository:

   git clone https://github.com/abmoallim/customer_support_api.git

2. Navigate to the project directory:

   cd customer_support_api

3. Install dependencies:

   npm install

4. Set up environment variables:

   cp .env.example .env

   Edit the .env file with your configuration details.

5. Start the server:

   npm start

API Documentation

For detailed API documentation, please refer to the API Documentation file.

Contributing

Please read CONTRIBUTING.md for details on our code of conduct and the process for submitting pull requests.

License

This project is licensed under the MIT License - see the LICENSE file for details.