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Service Blueprint
Amber Reed edited this page Aug 9, 2016
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This service blueprint is a visual representation of Nation Capital Region’s purchase card approval process. It displays how touchpoints (email, C2 application, and external spreadsheets), people, and systems align to the experience of requesters, approvers, budget analysts, and reconcilers throughout the approval process.
Key documents
User Research
Research sprints
- Pre-launch
- Ongoing: Feature Discovery
- Sprint 1: Discovery October 2015
- Sprint 2: Search and interaction model December 2015
- Sprint 3: Interaction model February 2016
- Sprint 4: Email research March 2016
- Sprint 5: Interaction model June 2016
Style guide
Team tools
- [Trello] (https://trello.com/b/kAW72R3m/c2-birthday-cake)
- [Mural.y] (https://mural.co/)