🛠️ SupportMCP

SupportMCP is a lightweight ticket management system that includes:

• ✅ A simple CRUD for managing support tickets
• 💬 A WebSocket-based AI-powered chat using Gemini AI
• 🧑‍💼 Role-based system for clients and employees

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✨ Features

🎫 Ticket Management (CRUD)

• Employees can create, read, update, and delete tickets.
• Tickets include information like:
  • Type: bug, feature_request, question, or other
  • Status: open, assigned, resolved
  • Priority and system info
• Employees can assign themselves to tickets and write a resolution message for the client.
• Timestamps like assigned_at and resolved_at are automatically handled.

🤖 AI Chat Assistant (Gemini AI)

• Real-time WebSocket chat interface between client and Gemini AI
• Clients can:
  • Create users via the chat
  • Submit tickets (e.g., bug reports, feature requests)
  • Ask questions
  • Receive the final resolution when a ticket is resolved

👥 User Roles

• Clients: Interact only through the chat to create and view tickets.
• Employees: Use the admin panel to manage tickets, assign them, and provide resolutions.

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🧪 Tech Stack

Layer	Tech
Backend	Laravel
Frontend	Vue 3 + Vite (via Breeze)
AI Assistant	Gemini (via WebSocket)
Auth	Laravel Breeze (sanctum)
Database	MySQL (or any Laravel DB)

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🖼️ System Screenshots

User interaction with Chat

After ticket creation:

After ticket resolution: