www.fender.com - Site doesn't load in Firefox

[adamopenweb]

URL: https://www.fender.com/online-guitar-tuner/electric-guitar-tuning/

Browser / Version: Firefox 65.0
Operating System: Mac OS X 10.13
Tested Another Browser: Yes

Problem type: Site is not usable
Description: Site doesn't load in Firefox
Steps to Reproduce:
STR:

1. Navigate directly to: https://www.fender.com/online-guitar-tuner/electric-guitar-tuning
2. Blank site

Works in Safari.

Also odd, if you start on the acoustic page and switch to electric it works in Firefox.
https://www.fender.com/online-guitar-tuner/acoustic-guitar-tuning/

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20181209093514
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: nightly

Console Messages:

[u'[JavaScript Warning: "Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end users experience. For more help http://xhr.spec.whatwg.org/" {file: "https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js" line: 5}]', u'[JavaScript Error: "downloadable font: download failed (font-family: "FuturaPT-Book" style:normal weight:400 stretch:100 src index:0): status=2147746065 source: https://stuff.fendergarage.com/f-com/prod/assets/assets/fonts/ParaType-FuturaPTBook.woff" {file: "unknown" line: 1 column: 199382 source: "@font-face {\n  font-family: FuturaPT-Book;\n  src: url("assets/fonts/ParaType-FuturaPTBook.woff"), url("assets/fonts/ParaType-FuturaPTBook.otf") format("opentype");\n}"}]', u'[JavaScript Error: "downloadable font: download failed (font-family: "SourceSansPro-Regular" style:normal weight:400 stretch:100 src index:0): status=2147746065 source: https://stuff.fendergarage.com/f-com/prod/assets/assets/fonts/SourceSansPro-Regular.otf" {file: "unknown" line: 1 column: 199270 source: "@font-face {\n  font-family: SourceSansPro-Regular;\n  src: url("assets/fonts/SourceSansPro-Regular.otf") format("opentype");\n}"}]', u'[JavaScript Error: "downloadable font: download failed (font-family: "FuturaPT-Heavy" style:normal weight:400 stretch:100 src index:0): status=2147746065 source: https://stuff.fendergarage.com/f-com/prod/assets/assets/fonts/ParaType-FuturaPTHeavy.woff" {file: "unknown" line: 1 column: 199559 source: "@font-face {\n  font-family: FuturaPT-Heavy;\n  src: url("assets/fonts/ParaType-FuturaPTHeavy.woff"), url("assets/fonts/ParaType-FuturaPTHeavy.otf") format("opentype");\n}"}]', u'[JavaScript Error: "downloadable font: download failed (font-family: "FuturaPT-Book" style:normal weight:400 stretch:100 src index:1): status=2147746065 source: https://stuff.fendergarage.com/f-com/prod/assets/assets/fonts/ParaType-FuturaPTBook.otf" {file: "unknown" line: 1 column: 199382 source: "@font-face {\n  font-family: FuturaPT-Book;\n  src: url("assets/fonts/ParaType-FuturaPTBook.woff"), url("assets/fonts/ParaType-FuturaPTBook.otf") format("opentype");\n}"}]', u'[JavaScript Error: "downloadable font: download failed (font-family: "FuturaPT-Heavy" style:normal weight:400 stretch:100 src index:1): status=2147746065 source: https://stuff.fendergarage.com/f-com/prod/assets/assets/fonts/ParaType-FuturaPTHeavy.otf" {file: "unknown" line: 1 column: 199559 source: "@font-face {\n  font-family: FuturaPT-Heavy;\n  src: url("assets/fonts/ParaType-FuturaPTHeavy.woff"), url("assets/fonts/ParaType-FuturaPTHeavy.otf") format("opentype");\n}"}]', u'[console.log(img: https://stuff.fendergarage.com/images/s/x/4/taxonomy-bass-player-jazz-red@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/E/P/R/taxonomy-electric-guitar-player-strat-hss@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/s/z/6/fcwd-taxonomy-amps-guitar-vintage-and-pro-tube-custom-2@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/g/f/Y/fcwd-taxonomy-amps-bass1@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/A/R/V/fcwd-taxonomy-acoustic-2@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/7/y/Y/taxonomy-pedals-full-moon-distortion@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/K/X/0/taxonomy-audio-in-ear-monitors-thirteen-6@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/h/j/J/taxonomy-accessories@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[console.log(img: https://stuff.fendergarage.com/images/l/d/Y/product-taxonomy-lifestyle@2x@2x.png) https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542]', u'[JavaScript Error: "Error: infinite rendering invalidation detected" {file: "https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js" line: 8}]\nf@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8:4140\n_trigger@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:27617\nend@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:27488\nrun@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:28483\njoin@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:28545\nf@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8:4205\n_trigger@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:27617\nend@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:27488\nrun@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:28483\njoin@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5:28545\nu.join@https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:11:1678\najax/

From webcompat.com with ❤️

[softvision-oana-arbuzov]

Thanks for the report @adamopenweb , I was able to reproduce the issue. For a few seconds the page is displayed and then it turns blank.
The page is displayed correctly on Chrome.

Console:

Error: infinite rendering invalidation detected vendor-e27cef0b86e328de7f555a63493ff790.js:8:4140

    f https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8 _trigger https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 end https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 run https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 f https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8 _trigger https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 end https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 run https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:11 success https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:35 c https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:4 fireWith https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:4 n https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 r https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 

img: https://stuff.fendergarage.com/images/S/w/v/fend-0016_tunerpageherolanding_holiday-ag_desktop_2688x1100@2x_tiny.jpg vendor-e27cef0b86e328de7f555a63493ff790.js:55:10745
img: https://www.fender.com/undefined vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542 

Tested with:
Browser / Version: Firefox Nightly 65.0a1 (2018-12-09)
Operating System: Windows 10 Pro

Moving to Needsdiagnosis for further investigation.

[karlcow]

As @softvision-oana-arbuzov said, it appears and disappear just at this moment.

13:25:53.379 Request to access cookie or storage on “https://www.youtube.com/embed/CbvtsJlIcz0” was blocked because it came from a tracker and content blocking is enabled. electric-guitar-tuning
13:25:56.223
Error: infinite rendering invalidation detected vendor-e27cef0b86e328de7f555a63493ff790.js:8:4140

    f https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8 _trigger https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 end https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 run https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 f https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:8 _trigger https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 end https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 run https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 join https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:11 success https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:35 c https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:4 fireWith https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:4 n https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 r https://stuff.fendergarage.com/f-com/prod/assets/vendor-e27cef0b86e328de7f555a63493ff790.js:5 

13:25:56.911 img: https://stuff.fendergarage.com/images/S/w/v/fend-0016_tunerpageherolanding_holiday-ag_desktop_2688x1100@2x_tiny.jpg vendor-e27cef0b86e328de7f555a63493ff790.js:55:10745
13:25:57.085 img: https://stuff.fendergarage.com/images/v/g/R/fend-0016_fendercomhomecarousel_blackfriday_desktop_2880x1040_LOGO-tuner@2x@2x.png vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542
13:25:58.952 img: https://www.fender.com/undefined vendor-e27cef0b86e328de7f555a63493ff790.js:55:12542

Similar error message emberjs/ember.js#14351
and sir-dunxalot/ember-tooltips#273

and indeed the site is using ember.
I wonder if it's the ember version they are using or a weird interaction.

[karlcow]

Probably people at fender should report the issue on fender website and/or upgrade to the latest version of ember.

Ember seems to be responsive into addressing the issue of the libraries.

[adamopenweb]

Tested back to version 48, doesn't appear to be a recent Firefox regression.

[adamopenweb]

Created a ticket with them:
https://support.fender.com/hc/en-us/requests/new

[softvision-oana-arbuzov]

The issue is still reproducible on my side.

Tested with:
Browser / Version: Firefox Nightly 69.0a1 (2019-06-11)
Operating System: Windows 10 Pro, MacOS 10.14.4

[cipriansv]

After retesting the issue I confirm that the issue has been fixed. The page is displayed.

Tested with:
Browser / Version: Firefox Nightly 71.0a1 (2019-09-03)
Operating System: macOS Mojave 10.14.6

[lock]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.