Error found: HTTP Error 403: rate limit exceeded

[ravikri-bh]

I am working on cs_tools installation on an EC2 instance running with Amazon Linux 2023.

I see the below error log, need inputs/assistance on resolving the error.

INFO | 2024-03-13 14:13:34,873 | :92 | Welcome to the CS Tools Bootstrapper!
| Ideally, you will only need to run this one time, and then your environment can be fully managed by CS Tools itself.
| If you run into any issues, please reach out to us on GitHub Discussions below.
|
| GitHub: https://github.com/thoughtspot/cs_tools/issues/new/choose
|
DEBUG | 2024-03-13 14:13:34,878 | :107 |
[PLATFORM DETAILS]
Python Version: 3.9.16
System Info: Linux (detail: Linux-6.1.72-96.166.amzn2023.x86_64-x86_64-with-glibc2.34)
Platform Tags: linux-x86_64
Ran at: 2024-03-13 14:13:34

INFO | 2024-03-13 14:13:34,878 | :395 | Missing '_updater.py', downloading from GitHub
DEBUG | 2024-03-13 14:13:34,953 | :519 | Error found: HTTP Error 403: rate limit exceeded
Traceback (most recent call last):
File "", line 514, in main
File "", line 123, in cli
File "", line 397, in get_cs_tools_venv
File "", line 481, in http_request
File "/usr/lib64/python3.9/urllib/request.py", line 214, in urlopen
return opener.open(url, data, timeout)
File "/usr/lib64/python3.9/urllib/request.py", line 523, in open
response = meth(req, response)
File "/usr/lib64/python3.9/urllib/request.py", line 632, in http_response
response = self.parent.error(
File "/usr/lib64/python3.9/urllib/request.py", line 561, in error
return self._call_chain(*args)
File "/usr/lib64/python3.9/urllib/request.py", line 494, in _call_chain
result = func(*args)
File "/usr/lib64/python3.9/urllib/request.py", line 641, in http_error_default
raise HTTPError(req.full_url, code, msg, hdrs, fp)
urllib.error.HTTPError: HTTP Error 403: rate limit exceeded

Thank you

[boonhapus]

@ravikri-bh I've never seen this before. We only make a single request over to GitHub, so I'm unsure how you reached this error 🤔

Is this happening consistently when trying to install?

[boonhapus]

@ravikri-bh there's no way you've made 5,000 requests in an hour... haha let me check some things internally and get back to you. We might need to set up time directly to debug this one.

Can you share the output of python --m sysconfig ?

[ravikri-bh]

@boonhapus , that's right. I tried installing 2 times ending with same error log. The EC2 instance was created yesterday for running cs_tools exclusively.

As requested please see the output of python3 -m sysconfig below

$ python3 -m sysconfig
Platform: "linux-x86_64"
Python version: "3.9"
Current installation scheme: "posix_prefix"

Paths:
data = "/usr"
include = "/usr/include/python3.9"
platinclude = "/usr/include/python3.9"
platlib = "/usr/lib64/python3.9/site-packages"
platstdlib = "/usr/lib64/python3.9"
purelib = "/usr/lib/python3.9/site-packages"
scripts = "/usr/bin"
stdlib = "/usr/lib64/python3.9"

[boonhapus]

Thanks @ravikri-bh , I will build you an offline installer to get around this issue.

[ravikri-bh]

@boonhapus , please share the link to download the offline installer.

[boonhapus]

Hi @ravikri-bh , please find it below.

Can you try the steps below?

1. Extract the zip file.
2. Run python against the _bootstrapper.py file with --offline-mode specified

cd cs-tools_1.4.16_linux-x86_64_3.9
python _bootstrapper.py --install --offline-mode .

It's a bit too big for GitHub discussions, so I've attached an Egnyte link. Let me know if that works for you!
https://thoughtspot.egnyte.com/dl/RdF3OIxjBK/cs-tools_v1.4.16_linux-x86_64_3.9.zip