Replies: 4 comments 10 replies
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@thduc87 post a log from |
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hi sorry for late reply, i have updated to latest stable release 0.100 but still occasionally experience this issue, i have attached a log file here for your review, thanks. |
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the problem occured again around 4.22pm until end of log. |
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i disabled all asus services in ghelper. |
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@thduc87 hello, i see that your keyboard (actually windows) by some reason has terminated connection with the app by some reason This is normal to happen when laptop goes to sleep (you would see lots of entries like that in your log after "monitor off" entries, but then when laptop wakes up app always re-establishes connection with keyboard. I don't know why it happened at 4:22 tho :) may be windows having own issues? Do you have any tricky sleep settings? Try to select default windows power plan (i think it's balanced in control panel) and reset it to defaults as well. |
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i only have the default balanced mode, i did tweak the avanced setting to set the maximum processor state to 80%., i'll reset to default and see if the problem still persists, thanks. |
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I've just bought a (2nd hand) ROG Zephyrus G14 (2022). The M keys haven't worked at all since I got it. I just discovered G Helper thinking it may resolve this issue but it seems they also don't work when using G Helper and disabling Armoury Crate :( |
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@kielhanson looks like they are broken on hardware level in your case then |
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Did you stop asus services from Extra -> Stop? |
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Yes, ASUS Services running: 0 is what it says. I've removed Armoury Crate and MyAsus entirely, still no joy :( |
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I think I have a similar problem. I'm currently on battery, I think it's related, but sometimes the laptop can get in a state where some keypresses only register the second time I press them. Primarily Alt+Tab, or at least that's the most noticable. It's not a hardware issue, I don't have to press it harder the second time. (Just as I'm writing this Ctrl+T didn't work first when I wanted to open another tab.) No idea what can cause it. No sticky keys enabled, drivers up to date. My ASUS services are stopped. |
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@kohanyirobert looks like keyboard is misbehaving on hardware level as USB device. It simply keeps disconnecting / connecting all the time (in windows). As this events And this means that app is not able to reach keyboard to set backlight settings and can't listen for incoming macro-hotkeys (like M4) Try to do hard reset to see if it helps. |
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I did a regular restart (before your comment) and it seems to work, no When it happens again tho', any chance I could figure out which device is the one exactly that causes the problem? |
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@kohanyirobert i think it's keyboard itself that is disconnecting (it's just another "usb-device" in windows, even tho it's internal). But since it works fine after restart - then good :) |
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Hi, i just recently encountered this issue, boot up laptop, the first few seconds i can still use M3, M4 buttons but then they are completely disabled and i have to restart g-helper, any idea why? i'm on 0.95
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