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500 error after upgrade to 3.11 #508

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lummers79 opened this issue Aug 14, 2023 · 1 comment
Open

500 error after upgrade to 3.11 #508

lummers79 opened this issue Aug 14, 2023 · 1 comment
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more information needed Need more information from user

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@lummers79
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Last week we upgraded from 3.7 to 3.11. However, the zoom plugin isn't working. I have created a new app and credentials and added them to the updated plugin and I get the green working message.
moodle3
I can then access the add a meeting page without issue
moodle1
However, when I then click save and display (or return to course) I get a 500 error
moodle2
All was working fine on 3.7 but not since the upgrade. Any suggestions to try???

@lummers79 lummers79 changed the title 500 error on upgrade to 3.11 500 error after upgrade to 3.11 Aug 14, 2023
@jrchamp
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jrchamp commented Aug 14, 2023

There should be a server (Apache, php-fpm, nginx) log message that explains why the 500 error is occurring. It's probably a PHP Fatal error of some type.

If you can find that error message, that's going to be the most useful information. Otherwise, it becomes a bit of guesswork and I'll ask about which version of PHP and which version of the mod_zoom plugin.

@jrchamp jrchamp added the more information needed Need more information from user label Aug 14, 2023
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