Crashes when displaying season on one series

[cewert]

I don't know if this should be an issue or not, but on one particular Series - Topper (1953) - jellyfin-roku crashes when I display the season list. This does not happen if viewing on a web browser. On Roku, if I click on Season 1 (the only season I have), it flashes the Season list momentarily then reverts to the Roku home screen. I have removed all .nfo and .jpg files and let it rebuild but no improvement.

I am running jellyfin v10.9.11 as a native install. I also have jellyfin V10.9.10 as a docker container. They access different media structures and both do the same with this series.

Here is my directory listing for Topper:

.:
backdrop2.jpg folder.jpg 'Season 01' tvshow.nfo

'./Season 01':
S01E12.mp4 S01E19.nfo S01E27-thumb.jpg S01E31.mp4
S01E12.nfo S01E19-thumb.jpg S01E28.mp4 S01E31.nfo
S01E12-thumb.jpg S01E20.mp4 S01E28.nfo S01E31-thumb.jpg
S01E14.mp4 S01E20.nfo S01E28-thumb.jpg S01E39.mp4
S01E14.nfo S01E20-thumb.jpg S01E29.mp4 S01E39.nfo
S01E14-thumb.jpg S01E22.mp4 S01E29.nfo S01E39-thumb.jpg
S01E17.mp4 S01E22.nfo S01E29-thumb.jpg season.nfo
S01E17.nfo S01E22-thumb.jpg S01E30.mp4
S01E17-thumb.jpg S01E27.mp4 S01E30.nfo
S01E19.mp4 S01E27.nfo S01E30-thumb.jpg

At an earlier stage I got an error in the logs like this for each image for this series:
[ERR] Cannot compute blurhash for "/media/streaming/jellyfin/TV_Shows/Topper (1953)/Season 01/Topper (1953) S01E39-thumb.jpg"

I have renamed all my .mp4's to simply be in the format: "SxxExx.mp4", as this is the format for most of my TV shows.

I turned on debugging and then tried to select this season on Roku but nothing relating to this showed up in the logs. Of course, I was accessing the logs from the web browser, as there is no provision AFAIK to do this from roku, but the log is a server log, and anything happening on roku would show up here, would it not?

Could this be a playback issue for Roku? Or could it be that one or more of the videos has some kind of flaw that is messing up the .nfo file(s)? I have not tried it yet, but might it help to pass each video through ffmpeg doing a straight copy of both audio and video?

Summing up, I don't think it's a server issue unless the files are messed up in some way that the web interface can handle but not jellyfin-roku. These files are public domain and downloaded fro archive.org.

Thanks for any help that can be provided.

I did see one pull request that could be related. I wasn't able to see any discussion that explained what this was all about, but my problem seems to be with only this series, because AFAIK this is the only one that does this.

[cewert]

@debmint it's possible #1951 fixes your problem but doesn't sound likely.

Sounds like we have two options. Download the videos and try to reproduce the error on our end or get you setup with a dev environment so you can see the debugging log after the app crashes which will hopefully tell us what is going on

[debmint]

@debmint it's possible #1951 fixes your problem but doesn't sound likely.

This was the pull request to which I was referring. It looks like this PR addresses a situation where all episode lists are affected, and mine are not - just this series AFAIK.

Sounds like we have two options. Download the videos and try to reproduce the error on our end or get you setup with a dev environment so you can see the debugging log after the app crashes which will hopefully tell us what is going on

I have one of my rokus set up with dev mode enabled, although someone with more experience might be able handle it better. Is logging better under dev environment enabled?

[debmint]

@debmint it's possible #1951 fixes your problem but doesn't sound likely.

Sounds like we have two options. Download the videos and try to reproduce the error on our end or get you setup with a dev environment so you can see the debugging log after the app crashes which will hopefully tell us what is going on

Last night I ran all the files through handbrake. Didn't try last night. When I ran jellyfin this morning, it seems that jellyfin had been updated. However, with the new files, there was no problem. To be sure the update hadn't fixed it, I started the docker version which used the unmodified files, and the problem was still there.

I diffed the directories and the only files that differed were tvshow.info. The only thing that might have mattered was that the modified files produced and tags. Adding these did not fix the problem.

I can provide a diff of the output of ffprobe of a modified and original video to show the differences in formats if that would help. However, it doesn't seem that this would matter. When it tries to display the season list, it does begin to show the screen, but immediately crashes. I can see a couple of episodes before it crashes.

[cewert]

Is logging better under dev environment enabled?

There are crash reports and debugging logs but only when you deploy using vscode(or use telnet but not recommended). You would need node/NPM, and vscode. If you want to give this a shot we have a guide (follow method 1) to use and you can hop in our matrix chat for help as well. This would be the best method because we already know you can reproduce the crash and 90% of the time a crash will give us a crashlog. Once we have that, figuring out the problem is usually easy.

[debmint]

There are crash reports and debugging logs but only when you deploy using vscode(or use telnet but not recommended). You would need node/NPM, and vscode.

I already have dev mode enabled. I contributed to the project a few years back. I believe I accessed the Roku via telnet.
I did have vscodium installed in previous installs, but I have reinstalled my system and don't have it. It almost seems to be easier to telnet.

If you want to give this a shot we have a guide (follow method 1) to use and you can hop in our matrix chat for help as well. This would be the best method because we already know you can reproduce the crash and 90% of the time a crash will give us a crashlog. Once we have that, figuring out the problem is usually easy.

I may give it a shot and see.\

BTW, I can keep both the dev and stable install on he system without conflict, can't I? Before, I uninstalled the stable app when I had the dev app installed.

[cewert]

That's great! Yea, use whatever you're most comfortable with. Grabbing the logs from the dev build is all that matters

I can keep both the dev and stable install on he system without conflict, can't I?

Yep, that's correct. You can have one channel sideloaded at all times that stays at the bottom of the channel list in addition to all your production channels installed. The jellyfin dev and production apps won't conflict