Crash reported by Google Play Console

[holecekp]

The following crash was reported by Google Play Console in my application:

It does not show any error message, just a backtrace.

backtrace:
  #00  pc 000000000001cece  /system/lib/libc.so (abort+58)
  #00  pc 0000000000006d0d  /system/lib/liblog.so (__android_log_assert+156)
  #00  pc 0000000000371565  /system/lib/libhwui.so (android::uirenderer::debug::GlesErrorCheckWrapper::assertNoErrors(char const*)+88)
  #00  pc 0000000000375c05  /system/lib/libhwui.so (android::uirenderer::TextureState::deleteTexture(unsigned int)+72)
  #00  pc 000000000038066d  /system/lib/libhwui.so (android::uirenderer::Texture::deleteTexture()+12)
  #00  pc 0000000000375971  /system/lib/libhwui.so (android::uirenderer::TextureState::~TextureState()+8)
  #00  pc 0000000000379efd  /system/lib/libhwui.so (android::uirenderer::Caches::terminate()+104)
  #00  pc 000000000037579f  /system/lib/libhwui.so (android::uirenderer::RenderState::onGLContextDestroyed()+22)
  #00  pc 0000000000377b5f  /system/lib/libhwui.so (android::uirenderer::renderthread::EglManager::destroy()+42)
  #00  pc 00000000000a14ff  /system/lib/libhwui.so (android::uirenderer::renderthread::CanvasContext::trimMemory(android::uirenderer::renderthread::RenderThread&, int)+266)
  #00  pc 000000000034189b  /system/lib/libhwui.so (android::uirenderer::WorkQueue::process()+122)
  #00  pc 00000000000aa4db  /system/lib/libhwui.so (android::uirenderer::renderthread::RenderThread::threadLoop()+178)
  #00  pc 000000000000c0b7  /system/lib/libutils.so (android::Thread::_threadLoop(void*)+166)
  #00  pc 00000000000648f9  /system/lib/libc.so (__pthread_start(void*)+140)
  #00  pc 000000000001e395  /system/lib/libc.so (__start_thread+24)

Android version: 9
Device: Samsung Galaxy J3
The application uses Xamarin.Forms version 5.0.0.1931.

Steps to Reproduce

There are no steps. I have only the report from Google Play.

Version Information

Microsoft Visual Studio Community 2019
Version 16.8.5
VisualStudio.16.Release/16.8.5+31005.135
Microsoft .NET Framework
Version 4.8.03752

Installed Version: Community

Visual C++ 2019   00435-60000-00000-AA088
Microsoft Visual C++ 2019

ASP.NET and Web Tools 2019   16.8.559.8768
ASP.NET and Web Tools 2019

ASP.NET Core Razor Language Services   16.1.0.2052803+84e121f1403378489b842e1797df2f3f5a49ac3c
Provides languages services for ASP.NET Core Razor.

ASP.NET Web Frameworks and Tools 2019   16.8.559.8768
For additional information, visit https://www.asp.net/

Azure App Service Tools v3.0.0   16.8.559.8768
Azure App Service Tools v3.0.0

Azure Functions and Web Jobs Tools   16.8.559.8768
Azure Functions and Web Jobs Tools

C# Tools   3.8.0-5.20604.10+9ed4b774d20940880de8df1ca8b07508aa01c8cd
C# components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Common Azure Tools   1.10
Provides common services for use by Azure Mobile Services and Microsoft Azure Tools.

Extensibility Message Bus   1.2.6 (master@34d6af2)
Provides common messaging-based MEF services for loosely coupled Visual Studio extension components communication and integration.

IntelliCode Extension   1.0
IntelliCode Visual Studio Extension Detailed Info

Microsoft Azure Tools   2.9
Microsoft Azure Tools for Microsoft Visual Studio 2019 - v2.9.30924.1

Microsoft Continuous Delivery Tools for Visual Studio   0.4
Simplifying the configuration of Azure DevOps pipelines from within the Visual Studio IDE.

Microsoft JVM Debugger   1.0
Provides support for connecting the Visual Studio debugger to JDWP compatible Java Virtual Machines

Microsoft Library Manager   2.1.113+g422d40002e.RR
Install client-side libraries easily to any web project

Microsoft MI-Based Debugger   1.0
Provides support for connecting Visual Studio to MI compatible debuggers

Microsoft Visual C++ Wizards   1.0
Microsoft Visual C++ Wizards

Microsoft Visual Studio Tools for Containers   1.1
Develop, run, validate your ASP.NET Core applications in the target environment. F5 your application directly into a container with debugging, or CTRL + F5 to edit & refresh your app without having to rebuild the container.

Microsoft Visual Studio VC Package   1.0
Microsoft Visual Studio VC Package

Mono Debugging for Visual Studio   16.8.43 (00471f8)
Support for debugging Mono processes with Visual Studio.

NuGet Package Manager   5.8.1
NuGet Package Manager in Visual Studio. For more information about NuGet, visit https://docs.nuget.org/

ProjectServicesPackage Extension   1.0
ProjectServicesPackage Visual Studio Extension Detailed Info

SQL Server Data Tools   16.0.62102.01130
Microsoft SQL Server Data Tools

TypeScript Tools   16.0.21016.2001
TypeScript Tools for Microsoft Visual Studio

Visual Basic Tools   3.8.0-5.20604.10+9ed4b774d20940880de8df1ca8b07508aa01c8cd
Visual Basic components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Visual F# Tools   16.8.0-beta.20507.4+da6be68280c89131cdba2045525b80890401defd
Microsoft Visual F# Tools

Visual Studio Code Debug Adapter Host Package   1.0
Interop layer for hosting Visual Studio Code debug adapters in Visual Studio

Visual Studio Container Tools Extensions   1.0
View, manage, and diagnose containers within Visual Studio.

Visual Studio Tools for Containers   1.0
Visual Studio Tools for Containers

VisualStudio.DeviceLog   1.0
Information about my package

VisualStudio.Foo   1.0
Information about my package

VisualStudio.Mac   1.0
Mac Extension for Visual Studio

Xamarin   16.8.000.262 (d16-8@4d60f9c)
Visual Studio extension to enable development for Xamarin.iOS and Xamarin.Android.

Xamarin Designer   16.8.0.507 (remotes/origin/d16-8@e87b24884)
Visual Studio extension to enable Xamarin Designer tools in Visual Studio.

Xamarin Templates   16.8.112 (86385a3)
Templates for building iOS, Android, and Windows apps with Xamarin and Xamarin.Forms.

Xamarin.Android SDK   11.1.0.26 (d16-8/a36ce73)
Xamarin.Android Reference Assemblies and MSBuild support.
    Mono: 5e9cb6d
    Java.Interop: xamarin/java.interop/d16-8@79d9533
    ProGuard: Guardsquare/proguard/proguard6.2.2@ebe9000
    SQLite: xamarin/sqlite/3.32.1@1a3276b
    Xamarin.Android Tools: xamarin/xamarin-android-tools/d16-8@2fb1cbc


Xamarin.iOS and Xamarin.Mac SDK   14.10.0.4 (5a05865f6)
Xamarin.iOS and Xamarin.Mac Reference Assemblies and MSBuild support.

[grendello]

@holecekp the stack trace doesn't mention any Java or .NET components, just native code. Please provide a full log so that we can try to find some other clues. Thanks!

[holecekp]

Unfortunately, this is the only info that Google Play provided to me. I am also using AppCenter for error reporting but it did not catch any error. This could mean that the error happened at startup before the AppCenter was initialized. Because the error did not happen on my phone, I cannot get to to the full log using logcat.

[grendello]

@holecekp yours is another report in a series regarding crashes on Play Console for code that works on devices and in emulators (see #5619 and #5628). All of the reports are very recent, I'm starting to wonder if it's a trend. However, with the information at hand I am not able to even start guessing what's going on in your application. The crash appears to be in the accelerated UI renderer and it's an assertion when deleting a texture - that suggests the problem is outside Xamarin.Android, but it's only my vague guess.

[ghost]

Hi @holecekp. Due to inactivity, we will be closing this issue. Please feel free to re-open this issue if the issue persists. For enhanced visibility, if over 7 days have passed, please open a new issue and link this issue there. Thank you.