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Steamwebhelper not responding #11087

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VidmoVDZ opened this issue Jul 13, 2024 · 3 comments
Closed

Steamwebhelper not responding #11087

VidmoVDZ opened this issue Jul 13, 2024 · 3 comments

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@VidmoVDZ
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Your system information

  • Steam client version (build number or date): 1.0.0.79-6
  • Distribution (e.g. Ubuntu): Arch Linux
  • Opted into Steam client beta?: [Yes/No] NO
  • Have you checked for system updates?: [Yes/No] YES
  • GPU: AMD

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

So, after launching steam, there appeared dialog with "Webhelper not responding". When sometimes I can reach steam there is error cannot read properties of undefined (reading 'GetPlayer') inside steam.

Steps for reproducing this issue:

  1. Tried to run without GPU Accelerate, nothing changed
  2. Tried to disable sandboxing, nothing changed
  3. Tried clicking canel, sometimes it gave me steam but with error
  4. Tried restarting steam
  5. Tried restarting webhelper

`
//////////////////////////////////////////
//// logs/webhelper-linux.txt ////
/////////////////////////////////////////

steamwebhelper.sh[1797]: === wto, 9 lip 2024, 15:32:41 CEST ===
steamwebhelper.sh[1797]: Unable to find 0/amd64/usr/bin/steam-runtime-supervisor, falling back
steamwebhelper.sh[1797]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh
steamwebhelper.sh[1797]: Using CEF sandbox (try with -no-cef-sandbox if this fails)
steamwebhelper.sh[1797]: Starting steamwebhelper with Sniper steam runtime at /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point
exec ./steamwebhelper -lang=en_US -cachedir=/home/vidmo/.local/share/Steam/config/htmlcache -steampid=1394 -buildid=1718904662 -steamid=0 -logdir=/home/vidmo/.local/share/Steam/logs -uimode=7 -startcount=1 -userdatadir=/home/vidmo/.local/share/Steam/config/cefdata -steamuniverse=Public -realm=Global -clientui=/home/vidmo/.local/share/Steam/clientui -steampath=/home/vidmo/.local/share/Steam/ubuntu12_32/steam -launcher=0 -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --password-store=basic --log-file=/home/vidmo/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal
[0709/153409.984598:ERROR:context.cc(100)] The browser_subprocess_path directory (./steamwebhelper) is not an absolute path. Defaulting to empty.
[0709/153413.745127:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153413.745470:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718903461
[0709/153413.745505:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153413.745538:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153413.745572:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/153413.768415:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: browser
[0709/153414.983383:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/153415.511239:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/153420.022187:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153420.026764:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/153420.026794:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153420.026819:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153420.026843:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/153420.211858:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153420.212610:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/153420.212638:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153420.212663:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153420.212687:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
srt-logger[2926]: Log opened 2024-07-09 15:39:04+0200
steamwebhelper.sh[2921]: Using supervisor /home/vidmo/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor
steamwebhelper.sh[2921]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh
steamwebhelper.sh[2921]: Using CEF sandbox (try with -no-cef-sandbox if this fails)
steamwebhelper.sh[2921]: Starting steamwebhelper with Sniper steam runtime at /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point
exec ./steamwebhelper -lang=en_US -cachedir=/home/vidmo/.local/share/Steam/config/htmlcache -steampid=2888 -buildid=1718904662 -steamid=0 -logdir=/home/vidmo/.local/share/Steam/logs -uimode=7 -startcount=0 -userdatadir=/home/vidmo/.local/share/Steam/config/cefdata -steamuniverse=Public -realm=Global -clientui=/home/vidmo/.local/share/Steam/clientui -steampath=/home/vidmo/.local/share/Steam/ubuntu12_32/steam -launcher=0 -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --password-store=basic --log-file=/home/vidmo/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal
[0709/153946.432596:ERROR:context.cc(100)] The browser_subprocess_path directory (./steamwebhelper) is not an absolute path. Defaulting to empty.
[0709/153947.513718:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153947.514656:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718903461
[0709/153947.514681:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153947.514704:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153947.514726:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/153947.517412:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: browser
[0709/153947.768750:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/153947.774174:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/153948.031631:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153948.033435:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/153948.033602:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153948.033681:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153948.033755:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/153948.038928:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/153948.039328:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/153948.039385:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/153948.039408:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/153948.039428:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
Gtk-Message: 15:41:17.163: Failed to load module "canberra-gtk-module"
Gtk-Message: 15:41:17.647: Failed to load module "colorreload-gtk-module"
[0709/154118.576060:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.DBus.Properties.Get: object_path= /org/freedesktop/portal/desktop: org.freedesktop.DBus.Error.InvalidArgs: Brak interfejsu „org.freedesktop.portal.FileChooser”
[0709/154118.613545:INFO:crash_reporting.cc(262)] Crash reporting enabled for process: gpu-process
[0709/154118.664892:WARNING:property.cc(144)] version: GetAndBlock: failed.
[0709/154118.668060:ERROR:select_file_dialog_linux_portal.cc(274)] Failed to read portal version property
[0709/154122.309136:WARNING:sandbox_linux.cc(385)] InitializeSandbox() called with multiple threads in process gpu-process.
[0709/154123.965469:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/154123.974676:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/154123.974762:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/154123.974844:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/154123.974923:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/154124.007266:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: utility
[0709/154622.532585:ERROR:network_service_instance_impl.cc(539)] Network service crashed, restarting service.
[0709/154622.837112:WARNING:crashpad_client_linux.cc(417)] prctl: Invalid argument (22)
[0709/154622.841744:ERROR:zygote_communication_linux.cc(291)] Failed to send GetTerminationStatus message to zygote
[0709/154622.841944:WARNING:zygote_communication_linux.cc(303)] Socket closed prematurely.
[0709/154622.854052:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154622.854283:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 1 time(s)
[0709/154622.961243:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154622.961490:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 2 time(s)
[0709/154622.965763:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154622.965885:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 3 time(s)
[0709/154623.196798:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.196928:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 4 time(s)
[0709/154623.202557:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.202725:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 5 time(s)
[0709/154623.206082:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.206172:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 6 time(s)
[0709/154623.251514:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.251680:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 7 time(s)
[0709/154623.255088:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.255266:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 8 time(s)
[0709/154623.258490:ERROR:gpu_process_host.cc(985)] GPU process launch failed: error_code=1002
[0709/154623.258647:WARNING:gpu_process_host.cc(1338)] The GPU process has crashed 9 time(s)
[0709/154623.258764:FATAL:gpu_data_manager_impl_private.cc(440)] GPU process isn't usable. Goodbye.
[0709/154625.576297:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/154625.622082:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/154625.622116:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/154625.622142:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/154625.622167:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/154625.787534:WARNING:crashpad_client_linux.cc(362)] prctl: Invalid argument (22)
[0709/154625.793448:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: utility
srt-logger[4223]: Log opened 2024-07-09 15:47:49+0200
steamwebhelper.sh[4218]: Using supervisor /home/vidmo/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor
steamwebhelper.sh[4218]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh
steamwebhelper.sh[4218]: Using CEF sandbox (try with -no-cef-sandbox if this fails)
steamwebhelper.sh[4218]: Starting steamwebhelper with Sniper steam runtime at /home/vidmo/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point
exec ./steamwebhelper -lang=en_US -cachedir=/home/vidmo/.local/share/Steam/config/htmlcache -steampid=4187 -buildid=1718904662 -steamid=0 -logdir=/home/vidmo/.local/share/Steam/logs -uimode=7 -startcount=0 -userdatadir=/home/vidmo/.local/share/Steam/config/cefdata -steamuniverse=Public -realm=Global -clientui=/home/vidmo/.local/share/Steam/clientui -steampath=/home/vidmo/.local/share/Steam/ubuntu12_32/steam -launcher=0 -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --password-store=basic --log-file=/home/vidmo/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal
[0709/154823.885552:ERROR:context.cc(100)] The browser_subprocess_path directory (./steamwebhelper) is not an absolute path. Defaulting to empty.
[0709/154824.161631:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/154824.162045:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718903461
[0709/154824.162120:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/154824.162193:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/154824.162264:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/154824.164600:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: browser
[0709/154824.250144:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/154824.255927:WARNING:task_impl.cc(32)] No task runner for threadId 0
[0709/154824.487561:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/154824.488093:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/154824.488171:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/154824.488565:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/154824.488644:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/154824.495755:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/154824.496190:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/154824.496217:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/154824.496239:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/154824.496260:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
Gtk-Message: 15:49:52.996: Failed to load module "canberra-gtk-module"
Gtk-Message: 15:49:53.626: Failed to load module "colorreload-gtk-module"
[0709/154954.459120:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.DBus.Properties.Get: object_path= /org/freedesktop/portal/desktop: org.freedesktop.DBus.Error.InvalidArgs: Brak interfejsu „org.freedesktop.portal.FileChooser”
[0709/154954.620625:WARNING:property.cc(144)] version: GetAndBlock: failed.
[0709/154954.625459:ERROR:select_file_dialog_linux_portal.cc(274)] Failed to read portal version property
[0709/154954.913232:INFO:crash_reporting.cc(262)] Crash reporting enabled for process: gpu-process
[0709/154958.395975:WARNING:sandbox_linux.cc(385)] InitializeSandbox() called with multiple threads in process gpu-process.
[0709/155000.095625:WARNING:crash_reporting.cc(278)] Failed to set crash key: UserID with value: 0
[0709/155000.105267:WARNING:crash_reporting.cc(278)] Failed to set crash key: BuildID with value: 1718904662
[0709/155000.105307:WARNING:crash_reporting.cc(278)] Failed to set crash key: SteamUniverse with value: Public
[0709/155000.105329:WARNING:crash_reporting.cc(278)] Failed to set crash key: Vendor with value: Valve
[0709/155000.105401:WARNING:crash_reporting.cc(278)] Failed to set crash key: Platform with value: Linux
[0709/155000.138095:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: utility`

2024-07-09_14-15
@another-username2
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another-username2 commented Jul 13, 2024 •
edited
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Your system information

Steam client version (build number or date): 1718904662

Distribution (e.g. Ubuntu): Ubuntu (5.15.0-107-generic #117~20.04.1-Ubuntu SMP Tue Apr 30 10:35:57 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux)

Opted into Steam client beta?: [Yes/No] NO

Have you checked for system updates?: [Yes/No] YES

GPU: NVIDIA TU117 [GeForce GTX 1650] driver: nvidia v: 535.183.01

Please describe your issue in as much detail as possible:
Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Similar to above. Launch Steam. Wait. See error message as in image. I don't always get the 'webhelper is not responding' dialogue, though.
Steam broken - Screenshot_2024-07-13_12-49-44

Steps for reproducing this issue:

  1. Tried to run without GPU Accelerate, nothing changed

  2. Tried restarting steam, which usually works.

  3. Tried restarting webhelper, I think it worked once, when it could read my input.

Bump. I am also having this issue. Been having it for a couple of weeks, now.

I usually retry and wait for a Steam client update to arrive, but it's happened quite a few times over the past week or so, now and no updates have fixed it so here I am.

I found the log files, tail'd them and re-launched... It displays fine, BUT the error STILL actually happens.

Logs:

`==> shader_log.txt <==
[2024-07-13 12:56:11] [AppID 312660] Target manifest 3371316184086377223 of size 20039564 key SteamSwarm / G7:VulkanPipelinesV6_904f69d2b1b44b65.
[2024-07-13 12:56:11] [AppID 312660] Source manifest 7898544230290636171 of size 19332439.

==> sitelicense_log.txt <==

[2024-07-13 12:56:11] Client version: 1718904662
[2024-07-13 12:56:11] Content cache info request: no local site servers

==> webhelper.txt <==
[2024-07-13 12:56:11] SP Desktop_uid0-'Steam': WasHidden 0: (0, 0) 1010x600
[2024-07-13 12:56:11] SP Shared JS Context-'SharedJSCo': WARNING: https://steamloopback.host/library.js:2: wayland: skipping init because GAMESCOPE_WAYLAND_DISPLAY is not set
[2024-07-13 12:56:11] SP Shared JS Context-'SharedJSCo': WARNING: https://steamloopback.host/library.js:2: Warning: wayland init failed, some functionality may be unavailable
[2024-07-13 12:56:11] SP Shared JS Context-'SharedJSCo': WARNING: https://steamloopback.host/library.js:2: wayland: skipping init because GAMESCOPE_WAYLAND_DISPLAY is not set
[2024-07-13 12:56:11] SP Shared JS Context-'SharedJSCo': ERROR: https://steamloopback.host/chunk~2dcc5aaf7.js?contenthash=c6062d7de50e0588cde1:1: Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'GetPlayer')

==> webhelper-linux.txt <==
[0713/125612.029093:INFO:CONSOLE(1)] "Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'GetPlayer')", source: https://steamloopback.host/chunk~2dcc5aaf7.js?contenthash=c6062d7de50e0588cde1 (1)

==> text_filter_log.txt <==

[2024-07-13 12:56:12] Client version: 1718904662
[2024-07-13 12:56:12] Requesting https://steamcommunity.com/textfilter/gettextfilterdictionary?type=profanity&language=english
[2024-07-13 12:56:12] Requesting https://steamcommunity.com/textfilter/gettextfilterdictionary?type=banned&language=eng`

Looks like a variable type error lol Is someone forgetting to check their return values before using them?

The 'Refresh' link in the error window doesn't work, either.

[The inconsistent behaviour from launch to launch makes it seem flaky, now. Like some kind of intermittent fault (one of those pests.) Also... Javascript?]

Oh, I'm not sure if it's connected, but...
Screenshot 2024-07-13 at 13-21-05 Server Not Found
Could just be an internally resolved DNS name. Some quite creative technical choices were made.

It appears the markdown parser is broken. Have to log a bug with the guys at Github about that...

@kisak-valve
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Hello @VidmoVDZ, this issue is already being tracked at #11079. Closing as a duplicate.

@kisak-valve kisak-valve closed this as not planned Won't fix, can't repro, duplicate, stale Jul 13, 2024
@another-username2
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Hello @VidmoVDZ, this issue is already being tracked at #11079. Closing as a duplicate.

Different platforms... Same root cause?

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@kisak-valve @VidmoVDZ @another-username2