🎟️ Ticketing App

The Ticketing App is a Django-based web application designed to streamline ticket management within an organization. It enables efficient tracking, handling, and resolution of tickets, ensuring smooth workflow and communication.

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✨ Features

✔️ User-Friendly Interface 🎨 – Clean and intuitive UI for seamless navigation.

✔️ Ticket Creation 📝 – Easily create new tickets using a simple form.

✔️ Ticket Management 🔧 – Admins can view, filter, and manage ticket lifecycles.

✔️ Real-Time Notifications 🔔 – Stay updated with new ticket alerts.

✔️ Email Notifications 📧 – Automatic email updates for ticket status changes.

✔️ Responsive Design 📱 – Works smoothly across various devices.

✔️ Ticket Printing 🖨️ – Tickets can be printed for offline reference.

✔️ Status Tracking ✅ – Each ticket shows whether it is treated, pending, or resolved.

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🛠️ Technologies Used

• 🐍 Django – A high-level Python framework for web development.
• 🗄️ SQLite – Lightweight database for development and testing.
• 🎨 HTML/CSS – Provides structure and styling for the frontend.
• 🖥️ JavaScript/jQuery – Enhances frontend interactivity.
• 📱 Bootstrap – Ensures a mobile-friendly design.
• 📨 SMTP – Sends email notifications.
• 🔗 Git & GitHub – Version control and repository management.

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📂 File Structure

manage.py
ticketing_project/
    __init__.py
    asgi.py
    settings.py
    urls.py
    wsgi.py
tickets/
    __init__.py
    admin.py
    apps.py
    forms.py
    migrations/
        __init__.py
        0001_initial.py
        0002_ticket_status.py
        0003_alter_ticket_status_notification.py
    models.py
    static/
        tickets/
    templates/
        tickets/
            base.html
            home.html
            notification_center.html
            temp.html
            ticket_form.html
            ticket_list.html
            ticket_success.html
    tests.py
    utils.py
    views.py
workers.json

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🚀 How to Run

1. Clone the repository

   git clone https://github.com/yourusername/ticketing-app.git
   cd ticketing-app

2. Install dependencies

   pip install -r requirements.txt

3. Apply migrations

   python manage.py migrate

4. Run the server

   python manage.py runserver

5. Access the app in your browser at http://127.0.0.1:8000/.

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📌 Internal Use Only

🚨 This repository is private and intended for work-related purposes only. Do not share, clone, or distribute the code externally.

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📜 License

This project is for internal use only and is not licensed for public distribution.

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🔐 Access Restricted: Authorized Users Only